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Phone Numbers:
(800) 821-9153 Toll-Free
(407) 679-9004 Office
(407) 679-1699 Fax
Phone Hours:
8:00AM-9:00PM EST M-F
10:00AM-2:00PM EST Saturday
Cash & Carry
Showroom Hours:
8:30AM-5:30PM EST M-F
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| When calling our company you
will ALWAYS speak
to a real person during our normal business hours
(8:00AM-9:00PM EST M-F and 10:00AM-2:00PM EST
Saturday). If you choose to leave a voice message or
send us an e-mail after business hours, we will return your
inquiry promptly the next business day. We refuse to
use a computerized automated telephone voicemail systems
during normal business hours like those used by many
organizations. Instead, we
pride ourselves on providing personal service and attention
to each of our valued clients.
Answering the phone with a real person on the other end is
just the first step to meeting that goal. |
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| By E-Mail: |
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You may reach our company by
sending a message to sales@REWonline.com
which is our general company e-mail
box. Upon receipt of your message, it will be
forwarded to the correct person within our organization,
whether that be the sales department, accounting, or even
the president of our organization.
We pride
ourselves on responding to your messages in a very timely
manner.
During normal office hours you can expect an e-mail
reply sometime between a few minutes to a few hours from the
time of receipt. This delay depends on the backlog of
messages being processed by our associates. Messages
received over the weekend are typically answered first thing
Monday morning.
Orders are
received and processed 24 hours per day, 7 days per week. |
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| By Mail /
Overnight Courier: |
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Restaurant Equipment World
™
A Pierce Sales Company, Inc.
2413 Forsyth Road
Orlando, FL 32807 |
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| By Chat: |
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During normal business hours,
we usually have representatives online who are able to
answer your questions in real-time. During extremely
busy periods, we may temporarily turn off the live help
option. To enter the live help chat area, simply click
the LIVE HELP icon
(located at the top of this window to the right of our
phone numbers). The
LIVE HELP icon is ONLY shown if a representative is
available to chat with you right now. If
you do not see the icon, then we are unavailable for chat at
the current time and you will need to use one of the other
contact methods. |
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