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Fair and Simple Return Guidelines

We offer a fair and simple return policy for equipment and supplies purchased from our company. This policy has allowed us to continue to provide high quality products and services to our customers for more than 27 years.

Summary:  In developing this policy, we carefully studied the return policies of many other companies in our industry and developed what we consider to be a very fair policy both for our company and for you as our valued customer.

RMA Time:  Within 30 days of receiving your order, if you are unsatisfied with the product(s) you received, please contact one our friendly customer service representatives who will gladly issue you an RMA number for your unused product that is in resalable condition (in the original undamaged packaging). This RMA number is valid for 30 days from the date issued. Any returns received without a valid RMA number may not be accepted.

Fees:  Due to expenses incurred by our company with the return process and fees charged to us by outside vendors such as our credit card processor, we charge a 15% minimum restocking fee on all unused items returned. Some manufacturers charge additional restocking fees for special order items or items shipped directly from their warehouses. We will attempt to negotiate with the manufacturer on your behalf to reduce or eliminate these charges (if any occur).

Eligibility:  Equipment and supplies which have been used, custom fabricated or modified are not returnable due to product liability issues.

DOA Equipment:  Equipment which is DOA (Dead on Arrival) is not subject to a restocking fee.  We will assist you to ensure that your equipment works properly or is replaced with an identical item as soon as possible without you incurring unnecessary expenses.

Freight Charges:  Freight charges to or from you are not refundable unless the shipment was made in error by Restaurant Equipment World or the by manufacturer of the equipment or supplies.

Credit of Funds:  Upon receipt and inspection of the returned product(s), we will issue you a refund minus any restocking fees.  Funds for equipment which is returned directly to the manufacturer will be credited to you upon our organization receiving credit from the manufacturer.  Credit card purchases will be refunded to the same credit card used for the original purchase. Items paid for by check, money order or cashier's checks will be refunded via a company issued check. Equipment which has been modified, damaged or used by the buyer will not be refunded and the product will be returned to the buyer.

Additional Questions:  If you have any questions or concerns about this return policy please contact us and a friendly and knowledgeable sales associate will be happy to discuss these issues with you.

 

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