|
|
|
Fair and
Simple Return Guidelines |
|
We offer a fair and
simple return policy for equipment and supplies purchased
from our company. This policy has allowed us to continue to
provide high quality products and services to our customers
for more than 27 years.
Summary: In
developing this policy, we carefully studied the return
policies of many other companies in our industry and
developed what we consider to be a very fair policy both for
our company and for you as our valued customer.
RMA Time: Within
30 days of receiving your order, if you are unsatisfied with
the product(s) you received, please contact one our friendly
customer service representatives who will gladly issue you
an RMA number for your unused product that is in resalable
condition (in the original undamaged packaging). This RMA
number is valid for 30 days from the date issued. Any
returns received without a valid RMA number may not be
accepted.
Fees: Due
to expenses incurred by our company with the return process
and fees charged to us by outside vendors such as our credit
card processor, we charge a 15% minimum restocking fee on
all unused items returned. Some manufacturers charge
additional restocking fees for special order items or items
shipped directly from their warehouses. We will attempt to
negotiate with the manufacturer on your behalf to reduce or
eliminate these charges (if any occur).
Eligibility: Equipment
and supplies which have been used, custom fabricated or
modified are not returnable due to product liability issues.
DOA Equipment: Equipment
which is DOA (Dead on Arrival) is not subject to a
restocking fee. We will assist you to ensure that your
equipment works properly or is replaced with an identical
item as soon as possible without you incurring unnecessary
expenses.
Freight Charges: Freight
charges to or from you are not refundable unless the
shipment was made in error by Restaurant Equipment World or
the by manufacturer of the equipment or supplies.
Credit of Funds: Upon
receipt and inspection of the returned product(s), we will
issue you a refund minus any restocking fees. Funds
for equipment which is returned directly to the manufacturer
will be credited to you upon our organization receiving
credit from the manufacturer. Credit card purchases
will be refunded to the same credit card used for the
original purchase. Items paid for by check, money order or
cashier's checks will be refunded via a company issued
check. Equipment which has been modified, damaged or used by
the buyer will not be refunded and the product will be
returned to the buyer.
Additional Questions: If
you have any questions or concerns about this return policy
please contact
us and a friendly and knowledgeable sales associate will
be happy to discuss these issues with you.
|
|
